New: every part of your salon, talking to each other.
See how it worksWhy Hayven
Today your booking page, your turn app and your marketing don’t know about each other, so your front desk fills the gaps by hand. In Hayven, every part tells the others what it knows. Your POS keeps doing payments.
How most salons run today
A POS for payments. The booking page that came with it. A turn app. Marketing software. Each one does its own job. None of them knows what the others know.
Knows who paid. Not who’s coming, or what brought them in.
Takes bookings. Never hears about your walk-ins.
Counts turns. Can’t see who’s booked or who just checked in.
Sends the texts. Never finds out who came in.
Jess checks in. Someone adds her to the turn app, then looks up her 2:00 on the POS calendar. One client, three screens.
At 1:31 it hands a 45-minute walk-in to Helen. Helen has Jess at 2:00. Now Jess waits, or Helen rushes.
Min takes a walk-in at 11:00. Online, Min still looks free at 11:15. Two clients, one chair.
People signed up for your Gel-X Fall Special. Who actually sat down? Nobody can tell you.
Your POS isn’t the problem. The gaps between your apps are.
The Hayven loop
Tap a step to see what it passes along. Meet Jess. She saw your Gel-X Fall Special and booked Helen for Saturday at 2:00.
The loop, step by step
Marketing → Booking
Passes along
What your team sees
Jess Tran · Gel-X Full Set + Cat Eye · 2:00 PM
From Gel-X Fall Special New client offer 20% OFF
Booking → Check-in
Passes along
What your team sees
Hi Jess,
We have you down for today
2:00 PM
Gel-X Full Set + Cat Eye
H with Helen
20% OFF New Client Offer applies to today’s visit
Check-in → Turns & calendar
Passes along
What your team sees
Waiting
Turns → Calendar
Passes along
What your team sees
Done → Your POS & reviews
Passes along
What your team sees
Google review → Marketing
Passes along
What your team sees
Google review Reviewed Oct 17 · 5 stars
Your POS sits beside the loop. It rings up the ticket. That’s its whole job.
Do it once. It shows up everywhere.
Because it knows
Each one only works when two parts of your salon know about each other. Here’s what you’d see in Hayven.
At 1:31 a walk-in wants a 45-minute Gel-X. Helen has the fewest turns, but Jess is due at 2:00. Turns passes over Helen this time, and she keeps her place in line.
What you see in Hayven
Olivia booked “Anyone” online. When her visit starts, Turns offers the tech whose turn it is. The tech the booking page picked is one tap away.
What you see in Hayven
Booked online as Anyone (with Ly)
· Keep LyMin takes a walk-in at 11:00 on Turns. The visit lands in Min’s calendar column, so online booking can’t sell that time. Min finishes 15 minutes early and taps Done. The rest of her time goes back on your booking page.
What you see in Hayven
11:00 AM · Deluxe Manicure
Walk-in Min
Appointment panel
Walk-in · from Turns
Done at 11:30 AM (30 min)
Jess types her phone number. The iPad says “We have you down for today, with Helen,” and her first-visit offer applies on its own.
What you see in Hayven
20% OFF New Client Offer applies to today’s visit
Jess’s card shows where she came from, and her visit counts toward that promo.
What you see in Hayven
Jess Tran · Gel-X Full Set + Cat Eye · 2:00 PM
From Gel-X Fall Special
Jess tapped your Instagram ad and signed up. Your Leads list shows where she really came from, then “Came in” after her visit. Once we connect your ad account, Meta ad spend comes in on its own, so your campaign report puts what you spent next to the visits it brought.
What you see in Hayven
Meta ads · Instagram
Came in Oct 17 · $60.00
Tiffany sent her invite link to Olivia, and Olivia got your 20% first-visit offer. Olivia checks in on the salon’s iPad. When her visit is done, Tiffany earns $10 off her next visit and gets a text. A sign-up alone earns nothing.
What you see in Hayven
$10 off today · From Olivia
At Tiffany’s next visit
Clients are asked about an hour after Done, between 9 AM and 8 PM. No-shows and canceled visits are skipped. Once a client reviews you on Google, Hayven stops asking.
What you see in Hayven
Google review Reviewed Oct 17 · 5 stars
Tiffany calls at 1:10 and nobody can pick up. She gets a text right away that knows she’s your 2:30.
What you see in Hayven
Hi Tiffany, it’s My Nail Spa. Sorry we missed your call! Running late or need to change your 2:30 PM today? Reply here and we’ll let Megan know. Reply STOP to opt out.
Your 5:00 client booked online and saved a card. Nothing was charged. She never came, so her visit ends No-show, and your desk can charge your no-show fee to that card. Never automatic, and only staff you allow.
What you see in Hayven
Visa •••• 4242Added Fri, Oct 16
Hayven suggests. Your desk always has the last tap. Turns and check-in are switches you turn on when you’re ready.
A day at My Nail Spa
A busy Saturday. Six techs, a full book, walk-ins all day. Each moment is two parts of Hayven telling each other something, so your desk doesn’t have to.
Calendar → Texts
Tomorrow’s clients get their reminder at 9:00 AM salon time, with a link to reschedule. Not at 6 AM.
Reminder: Your appointment at My Nail Spa is tomorrow, October 18 at 11:00 AM.
Online booking → Calendar
Olivia books a Gold Pedicure for 3:30 and picks “Anyone.” Hayven puts her with a real tech, Ly, right away. No made-up “Anyone” column. No double-booking.
3:30 PM · Olivia · Gold Pedicure
Anyone Ly
Turns → Calendar & booking page
A walk-in wants a Deluxe Manicure. Min takes her on Turns, and the visit shows up in Min’s column, so 11:00 with Min isn’t sold online. Min taps Done at 11:30, and the rest of her time is open online again.
Walk-in · from Turns
Marketing → Inbox & Leads
Kim taps your Instagram ad for the Gel-X Fall Special and signs up. Her thread opens in your inbox as a new lead. Your desk texts her back in one tap, and she books Sunday at 12:00. Your Leads list shows where she came from and that she booked.
New lead · Gel-X Fall Special · Meta ads · Instagram
Calls → Calendar
Tiffany calls. Three phones ring, but every hand is busy. Hayven sees she’s booked at 2:30 and texts her right away.
Hi Tiffany, it’s My Nail Spa. Sorry we missed your call! Running late or need to change your 2:30 PM today? Reply here and we’ll let Megan know. Reply STOP to opt out.
Calendar → Turns
A walk-in wants a 45-minute Gel-X. Helen has the fewest turns, but Jess is booked with her at 2:00. Turns suggests Thy. Helen keeps her place.
Check-in → Turns & calendar
Jess checks in on the iPad. The desk gets an alert. Her card turns Waiting, and Turns shows her 20% first-visit offer.
Turns → Calendar, POS, marketing, reviews
Helen taps Done. The calendar closes the visit. Your desk copies the ticket into your POS. The offer is marked used, the promo gets credit, and about an hour later Jess gets a review text.
Online booking → Turns
Olivia checked in on the iPad at 3:24. She booked “Anyone,” so when the desk starts her visit, Turns offers Andy, whose turn it is. Keeping Ly is one tap.
Booked online as Anyone (with Ly)
· Keep LyDone → Marketing
Olivia’s pedicure is done, and her 20% first-visit offer is used. She came from Tiffany’s invite link and checked in on the iPad, so Tiffany earns $10 off her next visit and gets a text. The desk will see it when Tiffany comes back.
Referred by Tiffany Le From Tiffany’s link · Tiffany earned $10
Calendar → Reports
Closing time. Any visit nobody closed is marked Done for you. Booked clients who never checked in are marked No-show. The Today page shows each tech’s turns: requested, from the line and manual picks.
Marked Done automatically after closing time
Nobody typed anything twice.
No refresh button
Olivia books on her phone. The visit shows up on the front desk calendar and the Turns iPad on its own. Check-ins, Starts, Dones and reschedules work the same way.
3:30 PM · Olivia · Gold Pedicure
Anyone Ly
3:30 Olivia
Every computer and iPad in the salon sees the same thing.
Calls
Your Hayven number rings up to 3 of your phones at once. Before anyone says hello, the screen shows who it is and when they’re booked. Miss the call, and Hayven can text them back right away.
Caller card, on every Hayven screen
All three phones ring. Whoever presses 1 first gets the call.
What the caller hears
“Hi, thanks for calling My Nail Spa. We’re with clients right now. We just texted you, and you can also leave a quick message after the tone.”
The text knows she’s your 2:30. A caller with no booking gets your booking link instead.
What the caller hears
“Hi, thanks for calling My Nail Spa. We’re closed right now and open tomorrow at 9 AM. We just texted you, and you can also leave a quick message after the tone.”
Inbox (714) 555-0142 Salon was closed, phones did not ring
Your phones can stay quiet after hours. Your booking link still goes out.
Inbox · voicemail
(714) 555-0142
Voicemail Wants to book tomorrow
Length 0:12
“Alo chị ơi, em muốn đặt lịch làm tay với chân ngày mai, khoảng 2 giờ chiều. Chị gọi lại cho em số này nha. Cảm ơn chị.”
Auto-transcribed, may contain mistakes.
Voicemails are written out in the caller’s language, with a short English summary on top. Read it instead of playing it.
One text per caller every 12 hours. Landlines, hidden numbers, numbers outside the US and Canada, and people who replied STOP don’t get one. Texts start once your number is approved by the carriers. We set it all up for you.
One place
Every part of Hayven writes to the same place. You never piece a client together from four apps.
Texts, reminders, missed calls, voicemails and team notes sit in one thread per client. Her next appointment is right beside it.
Reminder: Your appointment at My Nail Spa is tomorrow, October 17 at 2:30 PM.
Missed call · Rang Front desk Texted back automatically · 1:10 PM
Hi Tiffany, it’s My Nail Spa. Sorry we missed your call! Running late or need to change your 2:30 PM today?…
Today · 2:30 PM Deluxe Manicure with Megan
Bookings, check-ins, sign-ups and calls all land on the same profile, matched by phone number. Family members who share a phone stay separate, by name.
Tiffany Le (714) 555-0118 · 15 visits
Active clientVisits
Google review Asked Oct 17 · not tapped
Notes
Sep 26 Almond, nude with gold flakes
Bookings from your calendar. Marketing results from the same visits. And a Today page your desk can check at a glance.
Visits from your calendar and Turns, not sales. Sales stay in your POS.
BookingsLast 30 days
Marketing this week
Gel-X Fall Special — Your top campaign this week
| Tech | Requested | From the line | Manual picks |
|---|---|---|---|
| Helen | 2 | 1 | 0 |
| Thy | 0 | 3 | 0 |
| Min | 1 | 2 | 1 |
Works with your POS
Switching POS means new hardware, a new merchant account, and retraining your whole team. For most salons, it isn’t worth it, and you don’t have to. Keep ringing up clients the way you do today. Hayven handles everything that happens before they reach the register.
No switching and no big setup project. Your POS rings up the ticket; Hayven runs everything before and after it.
When a visit is done
In Hayven you only tap Done or No-show. Hayven hands you a ticket with every service, tech and menu price, ready to paste into your POS.
Ring up at your POS
Gel-X Full Set $60.00
Helen
+ Cat Eye $15.00
Menu price total $75.00
Made for nail salons
Walk-ins and bookings. Turns. Hands and feet at the same time. Hayven was made for this.
Services under $35 can count as 0 turns. You choose how requested clients count: the same, half, or none. A passcode guards “Start over.”
Appointment & request rule
Everyone who checks in waits in one list, longest wait first, tagged “Appt 4:30” or “New.”
Waiting · 3Appt 4:30New
Two techs, one client. Online booking, check-in, the calendar and Turns all handle it. Turn it on when you’re ready.
Start now · Megan joins at 2:25
Clients pick Cat Eye or French right after Gel-X, so they book exactly what they want, extras included.
Customize your service
Gel-X with Helen, pedicure with anyone. Splitting a visit often opens an earlier time.
with Helen
Search “nguyen” and find Nguyễn. Vietnamese voicemails are written out in Vietnamese, with an English summary. Google reviews are matched to the right client, accents and all.
The app is in English. Our team speaks English and Tiếng Việt.
Clients can switch the check-in iPad to Spanish. It switches back for the next person.
Español
Hide client phone numbers and emails from techs who don’t need them. Choose who can see other techs’ calendars, read and send texts, or open reports. You set it for each person.
Can access clients' contact details : Off
Own more than one salon? We link them for you. Each salon’s Bio Page lists every location with its hours, live, plus Book and Directions.
Our Locations
My Nail Spa · 3 locations
My Nail Spa Open · until 7 PM
Turns, self check-in, same-time visits and group booking are switches. Turn on what fits your salon.
Texting rules, handled
Texting clients comes with real rules. Hayven follows them for you, every time.
Each sign-up saves when they agreed, the exact words they saw, and the page they were on.
Marketing texts stay off for a client until they agree. STOP always wins.
No marketing texts from 8 PM to 8 AM, salon time. Stricter state rules are built in.
Reply STOP and they’re out. Reply START and they’re back in.
We register your texting number with the carriers (10DLC). Marketing texts wait until it’s approved.
Your salon’s privacy policy and terms pages are set up for you.
Every client gets the same Google review link. Hayven never screens out unhappy clients first.
We’ve got you
Your part takes about an hour.
Nail salons across the U.S. run their booking on Hayven.
Walk us through your menu, technicians, and hours, or just send photos of your menu.
Send us a photo, PDF or link of your menu. Hayven reads your services, prices and times, and nothing is saved until it’s reviewed. We set up the rest: techs, hours, booking page and Bio Page.
On Google, Instagram, and your website, and you’re live.
Your Get started page
3 of 4 done before you open
Before you open
Recommended Do these anytime
Each step checks itself off as you finish it. The page hides by itself once your salon is set up.
Side by side
Same salon, same POS. The difference is whether the parts know about each other.
| Topic | Typical setup POS booking page + turn app + marketing software | Hayven + your POS |
|---|---|---|
| Payments | Your POS | Your POS. Hayven hands you a ticket to ring up. |
| Online booking | The page that came with your POS | A tech for each service, add-ons right after the service |
| “Anyone” bookings | Often a made-up “Anyone” column | A real tech right away. At Start, whoever’s turn it is |
| Check-in | Paper, or one more app | Your own iPad or a QR poster that knows today’s booking and offer |
| Turns | Counts turns. Can’t see bookings | Skips a tech booked soon. She keeps her place |
| Walk-ins | Typed in twice, or not at all | Given on Turns, shown on the calendar, not sold online |
| Marketing results | Sign-ups, but who came in? | Each booking marked with the promo that brought it |
| Paid ads | Clicks in one app, visits in another | Which campaign brought each person, and whether they came in |
| Referral rewards | The desk has to remember who sent whom | Earned only when the friend comes in. The desk sees it at the next visit |
| Review asks | Sent to a list | About an hour after Done. Stops once they review |
| Missed calls | A voicemail you check later | A text right away that knows their booking |
| Client history | Split across apps | One record per phone number |
| Setup | Each app on its own | We set it up with you on one call |
“Typical setup” describes how many salons run today, not any one company’s product.
FAQ
No. Keep your POS for payments, your card terminal and your merchant rates. Hayven runs booking, check-in, turns, texts, calls and marketing around it. When a visit is done, you tap Done and paste the ticket into your POS.
No, and it doesn’t need to. The parts that need to know about each other, like booking, check-in, turns and marketing, are all in Hayven. Your POS just rings up the ticket.
No. Plenty of apps put many tools in one box. What matters is whether the tools know about each other. In Hayven, Turns can see the calendar, check-in can see the booking, and marketing can see who came in. That’s how Turns knows to skip Helen when her 2:00 is due.
No. You can start with online booking and turns, and add check-in and marketing later. Each part you turn on works with the parts you already use.
Your part is about an hour on one call. Send us a photo, PDF or link of your menu, and Hayven reads your services and prices. We set up your add-ons, techs, booking page and Bio Page. You keep your POS, so there’s nothing to rip out.
No. Check-in runs on your own iPad or a printed QR poster. The calendar and Turns run in a web browser on the computers and iPads you already have.
The app is in English. Our support team speaks English and Tiếng Việt. Hayven also understands Vietnamese names: search works without accents, and Vietnamese voicemails are written out in Vietnamese with an English summary.
Yes. Marketing texts only go to clients who agreed, never between 8 PM and 8 AM salon time, and STOP always works. We register your number with the carriers before marketing texts go out.
Our marketing team does. Marketing texts, like promos and follow-ups, are included in the done-for-you marketing package.
We’ll walk you through pricing on your demo, with your own menu and team size. Questions before that? Call or text (866) 970-6888, in English or Tiếng Việt.
Bring your menu and your questions. We’ll show you how booking, check-in, turns and marketing would work at your salon, with your POS right where it is.
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